Terms & Conditions
Golfsavers is a member of IAGTO – the International Association of Golf Tour Operators.
When you book a golf holiday with Golfsavers, your contract is with Golfsavers Pte Ltd company number 201411815R with its registered office address at 16 Raffles Quay, #16-02 Hong Leong Building, Singapore 048581, trading as golfsavers.com (“we” or “us”). We have a branch office in Thailand so if you book a holiday in Thailand then your contract will be with Golfsavers Co., Ltd, 55/1 Bandon-Cherngtalay Road, Cherngtalay Subdistrict, Thalang District, Phuket 83110, Thailand.
Your bookings with us are subject to the following terms and conditions. Please read them carefully as they are legally binding.
2. Accuracy of Website
Golfsavers takes great care to ensure that all information and pricing published on the website is correct. Sometimes certain facilities will be discontinued for reasons such as maintenance of the course, bad weather or lack of demand from guests. If our suppliers advise us about these changes or about the withdrawal of any significant facility, we will tell you as soon as possible. If an error is discovered after we have confirmed your booking then we will make every effort to advise you before you depart but we cannot accept any liability for incorrect information.
3. Dress Code
Appropriate clothing and footwear should be worn at all times both on the course and in the clubhouse. Most courses reserve the right to prevent you from playing if you are unsuitably dressed. Dress codes tend to be consistent from one course to another all over the world, but if you are in any doubt you should clarify the situation with the course management in advance of your arrival. Tailored shorts or long trousers (no jeans) and collared shirts are generally the accepted standard for summer, and long socks are not usually necessary. Golf shoes are essential (no trainers) as most courses insist upon soft spikes. Check your golf shoes have soft spikes before you depart.
4. Behaviour on Course / Golf Etiquette
Proper golfing etiquette should be observed at all times whilst on the golf course. Please respect those you are playing with as well as the group behind. Try to avoid slow play and keep up with the group in front of you; do not spend too much time looking for lost balls. If you insist on the full five minutes as allotted by the rules, please wave the group behind you through. Always leave the putting green promptly as soon as everyone has holed out. Be kind to the course: repair divots and pitch marks, rake bunkers after use, and observe buggy rules where applicable.
Some courses require handicap certificates from visitors before allowing them to play, so we would suggest that you carry yours with you to every course you visit just in case. We will make every effort to advise you of any handicap restrictions at the time of booking but we cannot be held responsible for a golf course not allowing you to play because you do not have your handicap certificate or do not meet the handicap requirements.
Courses reserve the right to refuse players access to the golf course if they are considered a danger to themselves or others, like to cause offence or disturbance to others, or behave in a manner unacceptable to the management of the course. Excessive drunkenness applies here. We cannot be held responsible for you being denied access to a golf course in the event of the course management deciding that you are in an unfit state to play. Furthermore, when you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the course or hotel. Should you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and other party's full legal costs) as a result of your actions.
5. Playing Conditions
Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance will also happen from time to time and is often scheduled at such short notice, depending on weather, meaning that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the course during your golf holiday. Furthermore, any comments relating to course condition outlined in our course descriptions apply to the condition of the course at the time of writing, and we cannot be held responsible for any discrepancy between actual and described course conditions.
6. Bad Weather
Adverse weather is at times sadly inevitable and golf courses may either close or operate temporary tees and greens at their sole discretion. Golf played on temporary greens and tees is considered to be an accepted part of playing golf at certain times of the year and is therefore non-refundable. We cannot be held responsible for trolley or buggy bans that may be enforced when a course is wet.
We strongly recommend that your travel insurance covers golf abroad. If inclement weather means you can’t play golf on your golf holiday due to course closure, it is normal practice for courses to issue a voucher to play at another time. If you are unable to use this voucher during your stay, we will supply information for insurance purposes if requested. You can also ask the course to give you a voucher confirming that they will not charge us for the round of golf booked and when this is agreed with the course we will process the refund. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final. We cannot be held responsible in the event of inclement weather.
Whilst we will always do everything possible to help you in the event of problems, it is usually easier to resolve issues at the time rather than after the holiday has been completed. We will provide a local emergency contact number on your holiday documentation.
7. Tee Times
While we will do everything possible to confirm your requested tee times, please be aware that golf courses reserve the right to alter confirmed tee times. This is thankfully rare. If your tee times should not be available for any reason, we will offer you the nearest possible alternative. When booking tee times for 2, 3, 5 or 6 players, golf courses reserve the right to make all matches up to a four ball. This is more likely in peak times, and can lead to situations in which you have to play with players who are not in your party. Singles are not normally allowed to play on their own at peak times and will usually be required to join another group.
When selecting tee times, bear in mind the opening hours of the courses (generally 6.30- 7:30am depending on the time of year) and the fact that some courses offer split tee starts which allow them to get more players on the course each day. The downside to this is that some of the most popular start times (e.g. 10am) may not be an option, and in these cases start times will only be available in the early morning, late morning and through the afternoon.
8. Making a Booking
You can book tee times and transportation online via our website at www.golfsavers.com. If you require a holiday package including hotels then please use the quotation form or send an email to email@example.com .
Once you have placed your booking you will receive an email confirming all details of your booking including the tee time(s) that you have requested, and which will show the amount to be paid. If we cannot confirm within the requested time bands then we will suggest alternatives. Also if the golf course you requested is not available our local office will book an alternative course which you can accept or reject.
Group Bookings:For bookings of more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due to us in accordance with our contract, for keeping all members of his/her party informed as to the booking details and these terms and conditions and informing us in writing of any amendments to or cancellations of the booking.
9. Price and Payment
We reserve the right to increase the advertised price of any golf tee time or golf holiday offered on our website at any time before you book. The current price of the golf tee time or golf holiday or round of golf that you wish to book will be displayed at the confirmation of payment page. Any subsequent reduction in prices due to special offers will not apply to confirmed bookings.
When we have confirmed your booking and you have accepted the tee times offered we will send you a payment request with a link to enable you to pay online by credit card. If payment is not received within 48 hours then we will assume that you no longer require the reservation and cancel all arrangements.
For holidays including hotels we will require a deposit of 10% of the total holiday price. Once we have confirmed and you have accepted the holiday arrangements offered then this deposit is non-refundable.
The balance of the price of your golf holiday is due 8 weeks before the date your tee time or your golf holiday is due to commence. Bookings made less than 8 weeks before the date of your tee time or golf holiday is due to start must be paid in full at the time of booking. If the deposit balance or final balance is not paid by the Balance Due Date, we reserve the right to cancel your booking and retain any deposit paid.
Unless explicitly stated otherwise, the cost of your holiday does not include any hotel services that you may use in addition to services already included in the price of your golf holiday. You must pay the hotel directly for such additional services.
10. Methods of Payment
We accept all major credit and debit cards (Except Amex) via 2C2P (bookings for Thailand) or Stripe (all other countries). We can also accept payment by bank transfer directly to our accounts in Thailand and Singapore. We recommend the use of TransferWise when making payment via bank transfer.
If we need to make a refund because you have cancelled all or part of your holiday it will be credited back to your credit card less any cancellation or amendments charges. If you pay by bank transfer to our Thailand bank then it is very time-consuming and expensive to send money out of Thailand due to the exchange controls. If possible, partial refunds will be returned in cash whilst you are travelling in Thailand. If you cancel completely and decide not to travel then we can either hold on credit against future boookings or we can return to your bank account but we will deduct all of the administrative and bank expenses from the amount due to you.
12. Hotel Bookings
12.1 Your contract with the hotel
When you make a Hotel Booking, we will act as an agent in the booking of your hotel accommodation. Your contract will be with the hotel provider/owner (referred to from now on as the hotel) and their booking conditions will apply, copies of which are available from us. We advise you to obtain and read those. As an agent, we accept no responsibility for the provision of the accommodation by the hotel (including its facilities and services) with whom you have a contract. All hotel accommodation that we provide or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the hotel. We are authorised to accept that offer on behalf of the hotel or to reject it.
12.2 Amendment or cancellation by you
If once the booking confirmation has been issued, you wish to change your booking in any way or cancel your booking, the person who originally booked the holiday (the lead name) must notify us in writing by email or post. All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. The hotel may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the booking).
In addition, we may incur losses and costs in amending or cancelling confirmed bookings, particularly if such amendments or cancellations occur close to the departure date, and in these circumstances, you will be charged an amendment or cancellation fee reflecting the losses and costs we incur. If you cancel your holiday or the number in your group booking reduces before the departure date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee
Every hotel has slightly different conditions related to cancellation and amendments, and you should make sure that you are aware of the cancellation policy before confirming your hotel booking. Most hotels are more flexible during times of COVID and, although they may not charge any cancellation charges, they may offer a voucher or credit for future use rather than refunding in cash. Please contact firstname.lastname@example.org prior to confirming your holiday in order to find out your hotel’s specific amendment and cancellation policy.
12.3 Amendment or cancellation by the hotel
In the event of an amendment or cancellation by the hotel, we will inform you as soon as reasonably possible. If the hotel offers alternative accommodation or a refund, you will need to let us know your choice within the time frame stipulated by the hotel. If you fail to do so the hotel is entitled to assume you wish to receive a full refund.
12.4 Our liability to you
Your contract is with the hotel and its booking conditions apply. As agent, we have a duty to using reasonable skill and care in selecting the hotels and in making the booking in accordance with your instructions. We accept no responsibility for the provision of the accommodation (including all facilities and services) by the hotel nor in respect of any information about the hotel that we pass on to you in good faith, except in cases where it is proved that we have breached that duty and damage has been caused to you. If we are found liable to you on any basis, we limit our liability to you to the cost of your hotel booking (or the appropriate proportion of this if not everyone on the booking is affected). This limit also applies to cases involving death or injury.
If your travel arrangements cannot be provided or are cancelled by the hotel due to Unavoidable and Extraordinary Circumstances, we shall not be liable to pay any refund or other compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation. However, as your agent, we will refund to you any cancellation monies that we receive on your behalf from the hotel.
13. Cancellations / Amendments by you
If you want to change the numbers of persons in your group booking, transfer your golf holiday to another person, or cancel your golf holiday, then the person who originally booked the golf holiday (the lead name) must notify us immediately in writing by email or fax.
We generally do not levy amendment or cancellation charges prior to receiving payment for your tee times. However if you make multiple changes to a booking after we have obtained confirmation we reserve the right to levy an administration fee of Baht 400 per change per golf course.
For any changes or cancellations after payment has been received we will levy a fee of Baht 400 (or the equivalent in the payment currency) per person per golf course. THIS IS IN ADDITION to any charges made by the golf course. Most courses will accept cancellations without charge up to 72 hours before the booked tee time but some courses charge 50% if cancelled between 14 to 7 days before play and 100% if cancelled within 7 days. In the event of cancelling a tee time, the golf course’s decision on how much to refund is final. In some cases golf courses will hold a credit against a future booking in which case we may not be able to refund the amount due to you until we have used this credit for another client.
If you cancel all or part of your booking and are due a refund then we can either hold the amount in credit against future bookings or we will refund via your credit card less an administration fee of US$15. If you wish payment to be made direct to your bank account then we will deduct any bank charges from the amount due.
14. Cancellations / Amendments by us
Occasionally, we will have to make changes to the information on our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. We will not cancel your booking after the Balance Due Date, except for reasons beyond our control (as defined in clause 16 below) or failure by you to pay the final balance by the Balance Due Date.
Most changes are minor and we will advise you of them at the earliest possible time. In the rare event of a "significant change", we will inform you of any such change as soon as reasonably possible if there is time before departure. If we make a significant change or cancel your golf holiday, we will offer you the following options:-
- accepting the changed arrangements; or
- purchasing an alternative golf holiday from us. We will offer you an alternative golf holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original golf holiday; or
- accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Furthermore, if we have to make a significant change to or cancel your booking, we will pay you compensation, if appropriate. However, compensation will not be payable and no liability beyond offering the above-mentioned choices is accepted where we are forced to make a change or cancel as a result of force majeure (as defined in clause 16 below) or if we cancel as a result of a failure on your part to comply with any requirement outlined in these booking conditions entitling us to cancel (such as paying on time). No compensation will be payable in any circumstances if we change or cancel a booking and any amendment or cancellation fees you incur in terms of other agreements you have made with other providers under separate contracts are not claimablefrom us.
15. Price Changes
Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in the rates of VAT or GST, we will only absorb 5% change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice. If there should be any decrease in cost to us by more than 5% then we will refund the difference.
16. Complaints during your Golf Holiday
If you have a complaint or experience any problems during your golf holiday please inform the golf course or supplier concerned as soon as possible; in most cases the matter can be resolved locally with the supplier at the time. If this is not possible, please notify our Customer Services Department by email quoting your booking reference and all other relevant information within 28 days of completion of your golf holiday. We will endeavour to respond within 14 days of receipt of the complaint.
17. Our liability to you
We promise to ensure that the booking arrangements we have agreed to make, perform or provide as part of our contract with you are made, performed or provided with reasonable skill and care. In the event of you wishing to make a claim against us, it is your responsibility to show that reasonable skill and care has not been used and that your enjoyment of the golf holiday has been affected. Furthermore, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
Despite our duty to select the accommodation providers with reasonable skill and care, we have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.
We will not be liable for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
- or the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
- unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
- an event of 'force majeure' (as defined in clause 16 below)
We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in any of our brochures as being included in the price of your golf holiday and we have not agreed to arrange them.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.
Our liability shall be limited to a maximum of three times the cost of your booking. We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.
18. Prompt Assistance in Resort
In the event that the contract we have with you for your booking is not performed or is improperly performed as a result of failures attributed to a third party unconnected with the provision of services, or as a result of failures due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event in which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
19. Travel Insurance
We believe that due to the rapidly changing conditions due the Covid pandemic, it is essential for our customers to take out a travel insurance policy. This is to ensure that you will be covered for any cancellation charges if you are unable to travel due to Covid or test positive just before departure or test positive on arrival and need to be hospitalised or quarantined. Should you choose to travel without adequate travel insurance, you should understand that we will not be liable for any losses that travel insurance would otherwise cover.
It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Please read your policy details carefully and take the policy with you on your golf holiday.
20. Special Requests and Medical Problems
If you have any special requests, please call or email our Customer Services Department before booking your golf holiday. Although we will pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee that any request will be met. Confirmation that a special request has been noted or passed on to the supplier is not confirmation that the request will be met. All special requests are subject to availability.
If you or any member of your party has any medical problem or disability that may affect your golf holiday, please contact customer services before making your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
21. Passports Visas and Health Requirements
We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. Most countries require your passport to be valid for at least six months after the date you enter the country. We advise you to check the up-to-date health requirements including recommended vaccinations in good time before departure by visiting the travel advice section on the Department of Health’s website or by checking with your Doctor, practice nurse or travel health clinic.
In the event of delays to your transportation, the provision of refreshments is governed by the individual operator's policy. As we do not book flights, we cannot accept liability for any delay due to arrangements you make for air travel or any other transportation not booked with us.
23. Circumstances beyond our control
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our control.
24. Governing Law and Jurisdiction
This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with the laws of Singapore. The Courts of Singapore shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract.